Privacy Policy

Last Updated: January, 2025

At Lucky Udu Academy, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you visit our website, purchase a course, or interact with our services. By using our platform, you agree to the terms outlined in this policy.

Information We Collect

We collect different types of personal information to improve our services and provide you with a seamless learning experience.

A. Personal Information Provided by Users

When you register for an account, purchase a course, or contact support, we may collect the following details:

  • Full name
  • Email address
  • Phone number
  • Mailing or billing address (if required)
  • Payment information (handled securely by third-party processors)
  • Social media accounts (if linked to your profile)

We collect this information to verify your identity, process payments, and ensure secure access to your courses.

B. Automatic Data Collection

When you browse our website or use our platform, we may automatically collect:

  • Device information (computer, phone, or tablet details)
  • IP address and location data
  • Browser type and settings
  • Browsing behavior (pages visited, time spent, and interactions)

This helps us analyze user activity, improve the platform, and prevent fraud.

C. Course Usage Data

When you enroll in a course, we track:

  • Course progress (videos watched, lessons completed)
  • Quiz scores and assignments (if applicable)
  • Student engagement levels

This allows us to enhance learning experiences and provide support where needed.

How We Use Your Information

We use your data to:

1. Provide Access – Process your registration, grant access to courses, and deliver course materials.
2. Process Payments – Securely handle transactions through trusted payment providers.
3. Improve Learning Experience – Track course progress, suggest relevant content, and optimize user interactions.
4. Customer Support – Respond to inquiries, technical issues, and account-related requests.
5. Marketing & Promotions – Send updates on new courses, discounts, and special offers (you can opt-out anytime).
6. Security & Fraud Prevention – Detect suspicious activities, prevent unauthorized access, and protect user data.

We never sell your personal data to third parties.

Data Sharing & Disclosure

We do not share or sell your personal information, except in the following cases:

1. With Your Consent – If you request services that require sharing your data with third-party providers.
2. For Payment Processing – Payment details are securely handled by trusted payment gateways (Paystack).
3. Legal Requirements – If required by law, court orders, or law enforcement authorities.
4. To Protect Lucky Udu Academy – If necessary to prevent fraud, cyberattacks, or enforce platform policies.

All third-party service providers must comply with strict data protection standards before handling any user information.

Security Measures

We take strong security measures to protect your personal data from unauthorized access, breaches, and misuse.

1. Data Encryption – Sensitive information (passwords, payment details) is encrypted using industry-standard security protocols.
2. Secure Login – Two-factor authentication (2FA) may be used for additional account security.
3. Restricted Access – Only authorized staff have access to user data, and they follow strict privacy policies.
4. Regular Security Audits – We conduct periodic checks to ensure our systems remain secure.

If you suspect unauthorized access to your account, contact support@luckyuduacademy.com immediately.

Cookie Policy & Tracking Technologies

We use cookies and similar tracking tools to:

  • Improve website performance and user experience.
  • Remember your login credentials and preferences.
  • Analyze website traffic and visitor behavior.

Managing Cookies:

You can disable cookies in your browser settings, but this may affect certain platform features.

Student Account Management

1. Account Creation – Students must provide accurate information during registration.
2. Updating Information – Users can update personal details via their account dashboard.
3. Account Deletion – If you want to delete your account, send a request to support@luckyuduacademy.com
4. Course Access After Account Deletion – Deleting your account means you will lose access to all purchased courses, and your data will be permanently removed from our database.

Privacy Policy For Minors

  • Lucky Udu Academy is intended for users aged 16 and above.
  • We do not knowingly collect personal data from children under 16.
  • If a minor registers without parental consent, their account will be deleted immediately.

Changes To This Privacy Policy

We may update this privacy policy from time to time to:

  • Comply with new legal requirements.
  • Improve security measures.
  • Enhance transparency in data handling.

Notification of Changes:

  • Major updates will be announced via email and on our website at least 14 days before they take effect.
  • Continued use of our platform after updates means you accept the revised policy.

Contact Us

If you have questions or concerns about this privacy policy, please contact us:

  • Email: support@luckyuduacademy.com
  • Website: www.luckyuduacademy.com
  • Phone: +234 704 966 4303